Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at:
📧 remiramaison@gmail.com

Please note that returns must be approved before sending. Items sent back without requesting a return first will not be accepted.

Return Address
Once your return is approved, we will provide you with the return address and detailed instructions.

Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can resolve the issue.

Non-Returnable Items
Certain items cannot be returned, including:

• Personal care products (such as beauty products)
• Custom or personalized items
• Perishable goods (food, flowers, or plants)
• Hazardous materials or flammable liquids

We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return your original item. Once the return is approved, you can place a new order.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be unused, in original packaging, and include proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 remiramaison@gmail.com